Digitalization

Module 8:

This reading is meant to find and evaluate any problems related to digitization, along with solutions to the problems.

What reading did you choose?

I choose the following reading:

• Do Bureaucrats care? A Take on Talent in the Public Sector-Martin Stewart-Weeks
• Our collective privacy problem is not your fault-Fast Company
• Restorative Technological Practices-Neil Tamplin

What were the common themes discussed in the readings?

 Each reading talked about the issues associated with greater digitization in the government sector.

 Some of the common themes are:

• Issues of technology must be inculcated using restorative measures. Individuals in companies try to deceive, which is a big issue and costs the companies thousands of dollars. Trist is imperative to build relations between individuals working in the companies and the IT department. This can be done by consultation with the individuals and ensuring the ideas align with the digital services. This will help build trust for the IT department and technology used.
• The best solutions, and policies in the digital age is not served by culture and processes in the Public service. It is seen that thinkers and doers has minimum connection. More collaboration is needed for bring about positive change. Policy makers should consider the ideas of front-line workers to build a strong relation, as service delivery sector is core to the government.
• Private companies and policy makers are responsible for privacy issues. Legislations must be introduced to protect users. Private companies must change digital practices, which in turn will be adopted by the small companies.

How do these themes relate to what we have learnt in the class so far this semester?

 We have learnt the following during the semester:

• Digital technology is new and is slowly being adopted in the government.
• To understand the positives of the digitalization, we need to change processes into digital services.
• Build trust with the digital user.
• Protection of digital spaces to ensure privacy protection.
• Users need to be consulted to build a service.

How do these themes resonate with your sense if digital justice and equity?

• It is not beneficial to taxpayer’s money that policy makers and front-line workers create services and policies that are not needed.
• User consultation approach must be used when creating the process or service. Building trust in the relationship we can get better results.
• User privacy is important, and the laws must be formulated to prevent any invasive action.